Your interests are our prime concern. When it comes to the welfare of our clients, the Migration Bureau does not compromise. Our commitment to offering you an effective, professional migration consulting service is paramount and covered by this comprehensive, five-point service guarantee**;
LIKELIHOOD OF SUCCESS
We will only take on your case if, at the outset, there appears to be at least a reasonable likelihood of success. You will receive a frank and clear written assessment of your eligibility for residence before we agree to act for you.
NO RISK OF PENALTY
We understand that your personal circumstances may change during the migration process. Therefore, if you must cancel or suspend the migration process for any reason, you may do so at any time without the risk of penalty or further charge from the Migration Bureau. In this event, you will only be responsible for the costs incurred up to the time of file closure and any unused deposit monies will be refunded to you.
* With the exception of the Budget Visa Service.
"PAY AS YOU GO" POLICY
Unlike others in the industry, the Migration Bureau does not charge up front fixed fees. Instead, we charge on a time-recording basis, meaning that you pay on a progressive basis, as and when work is completed on your application*. This way, you can monitor the progress of your case while ensuring that the costs are more conveniently spread over the entire application process.
*With the exception of initial immigration evaluation fees, initial deposit payments and Budget Visa Service fees.
FEE PROTECTION
We are committed to maintaining the quality and effectiveness of our visa processing service. In the very unlikely event that you find a valid error or mistake with any aspect of our service, simply advise us and we will put the matter right wherever realistically possible at no further cost to you in terms of our consulting fee.
*See terms and conditions for conditions and exclusions.
PERFORMANCE WARRANTY
For your added protection and security, the quality of our migration advisory service is independently backed by a professional indemnity insurance policy placed with an "A rated" international insurance house, providing you with complete peace of mind.
Terms & Conditions Apply - See our service agreement for further details.
** Our Service Guarantee applies to our New Zealand and Australian bound clients only. For our Canadian bound clients this protection is termed 'Service Pledge' due to the Canadian Society of Immigration Consultants (CSIC) regulations.
