The New Zealand Immigration Advisers Authority has announced the results of a recent survey of client satisfaction.
This year’s survey shows that 75 % of migrants reported they were satisfied, or very satisfied with their immigration adviser. This is an increase from 63 % in the 2009 survey. It would seem that the benefits of immigration adviser licensing are being increasingly experienced by migrants considering New Zealand as their destination.
Good communication has once again proved to be the key to ensuring clients are satisfied with the service they receive from their adviser. ‘Recording and agreeing changes in writing’, ‘having been advised they were entitled to seek independent advice before entering into a contract’ and ‘being honest and truthful’ were three of the areas where advisers improved the most, compared to last year’s survey.
As with any profession, there is always room for improvement. Migrants were asked what one thing their adviser could do to improve. Migrants said their adviser needed to:
Keep in contact
Provide overall helpful service
Be honest and professional.
For details of the Migration Bureau's IAA-licensed advisers, please click here.