Introducing our Client Care and Compliance Team

Migration Bureau complaints and compliance process: Providing you with quick answers and clear explanations ...

Sometimes you may have questions or concerns...

Many years of experience have shown us that the immigration and visa application process can at certain times be a stressful and confusing undertaking for intending new settlers. Sometimes questions or confusion can arise over official government requests, professional fees and government costs, or the role of your immigration advisor in this complex, bureaucratic process.

We are good listeners...

As a group of professional immigration practitioners, we have made a strong commitment to listening to our clients and ensuring that any questions or concerns are promptly and thoroughly answered.

Immigration Industry Codes of Conduct

For information on Codes of Conduct and on your rights (including that to raise an issue with the relevant regulatory body), please click the links on the Our Official Registrations page through to the regulatory body's website.

Contact Our Client Care and Compliance Team

If you have any concerns whatsoever at any stage of the immigration process, please feel free to contact our Client Care and Compliance Officer. Please email clientcare@migrationbureau.com or send a letter to your nearest Migration Bureau office addressed to the Client Care and Compliance Officer. All dealings with compliance must be in writing.

Your concerns will be addressed promptly, (free of charge), with a written explanation and proposed resolution provided.

If necessary, an internal compliance process can be undertaken to investigate your concerns or complaints more fully and to provide a mutually agreeable solution. We believe that there is seldom a situation that cannot be reasonably resolved.